ORLY CUSTOMER ASSISTANCE : revenue, balance sheet and financial ratios

ORLY CUSTOMER ASSISTANCE is a French company founded 16 years ago, specialized in the sector Services auxiliaires des transports aériens. Based in TREMBLAY-EN-FRANCE (93290), this company of category GE shows in 2024 a revenue of 21.4 M€. Find below the complete financial statements, solvency ratios, working capital requirements and sector comparison.

Data updated on 2026-05-09

Sources : INPI & INSEE SIRENE - Processing : Ministry of Economy

Financial history - ORLY CUSTOMER ASSISTANCE (SIREN 515212801)
Indicator 2024 2023 2021 2020 2019 2018 2016
Revenue 21 447 572 € 22 021 001 € 11 502 426 € 7 947 782 € 19 395 797 € 19 576 938 € 15 889 948 €
Net income -233 839 € 470 228 € -143 999 € -1 109 420 € 413 256 € 989 625 € 96 915 €
EBITDA -388 838 € 512 986 € -279 659 € -1 394 192 € 825 795 € 1 090 804 € -250 590 €
Net margin -1.1% 2.1% -1.3% -14.0% 2.1% 5.1% 0.6%

Revenue and income statement

In 2024, ORLY CUSTOMER ASSISTANCE achieves revenue of 21.4 M€. Revenue is growing positively over 7 years (CAGR: +3.8%). Slight decline of -3% vs 2023. After deducting consumption (0 €), gross margin stands at 21.4 M€, i.e. a rate of 100%. This ratio measures the ability to generate value from commercial activity. EBITDA (= Gross margin - Personnel expenses - Taxes) reaches -389 k€, representing -1.8% of revenue. Warning negative scissor effect: despite revenue change (-3%), EBITDA varies by -176%, reducing margin by 4.1 pts. This reflects costs rising faster than revenue. Negative EBITDA means operations do not cover current expenses: concerning situation. Net income is negative at -234 k€ (-1.1% of revenue), which will impact equity.

Revenue (2024) ?
Revenue
Definition
Total amount of sales of goods and services made by the company.
Formula
Sales of goods + Sold production

21 447 572 €

Gross margin (2024) ?
Gross margin
Definition
Difference between revenue and cost of goods sold.
Formula
Revenue - Cost of goods consumed

21 447 572 €

EBITDA (2024) ?
Gross Operating Surplus (EBITDA)
Definition
Resources generated by current operations, before depreciation and financial expenses.
Formula
Value added - Personnel expenses - Taxes
Interpretation
Positive = profitable activity

-388 838 €

EBIT (2024) ?
EBIT (Operating Income)
Definition
Operating income, including depreciation and provisions.
Formula
EBITDA - Depreciation and provisions + Reversals

-325 414 €

Net income (2024) ?
Net income
Definition
Profit or loss after all expenses, including taxes and exceptional items.
Formula
Current income + Exceptional income - Income tax

-233 839 €

EBITDA margin (2024) ?
EBITDA margin
Definition
Measures the company's operating profitability.
Formula
(EBE / CA) x 100
Interpretation
> 10% : Good profitability
5-10% : Average
< 5% : Low

-1.8%

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Assets

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Liabilities

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Solvency and debt ratios

The debt ratio (= Financial debt / Equity x 100) stands at 3%. This very low level reflects a solid financial structure, offering significant room for future investments or acquisitions. Financial autonomy (= Equity / Total assets x 100) reaches 16%. Low autonomy: the company heavily depends on external financing (banks, suppliers).

Debt ratio (2024) ?
Debt ratio
Definition
Measures the proportion of debt to equity.
Formula
(Financial debt / Equity) x 100
Interpretation
< 50% : Low
50-100% : Moderate
> 100% : High

3.154%

Financial autonomy (2024) ?
Financial autonomy
Definition
Share of equity in the company's total financing.
Formula
(Equity / Total assets) x 100
Interpretation
> 30% : Good autonomy
20-30% : Average
< 20% : Low

16.133%

Cash flow / Revenue (2024) ?
Cash flow / Revenue
Definition
Self-financing capacity relative to revenue.
Formula
(CAF / CA) x 100
Interpretation
The higher the ratio, the more cash the company generates

-1.377%

Repayment capacity (2024) ?
Repayment capacity
Definition
Number of years needed to repay debts with cash flow.
Formula
Financial debt / Cash flow
Interpretation
< 3 years : Excellent
3-5 years : Fair
> 5 years : Warning

-0.082

Asset age ratio (2024) ?
Asset age ratio
Definition
Measures the degree of wear of tangible assets.
Formula
Accumulated depreciation / Gross fixed assets x 100
Interpretation
< 50% : Recent assets
50-70% : Normal wear
> 70% : Aging assets

16.1%

Solvency indicators evolution
ORLY CUSTOMER ASSISTANCE

Sector positioning

Debt ratio
3.15 2024
2021
2023
2024
Q1: 0.0
Med: 1.0
Q3: 50.08
Average

In 2024, the debt ratio of ORLY CUSTOMER ASSISTANCE (3.15) ranks above the median of the sector. This ratio measures the weight of debt relative to equity. A reduction effort could improve financial strength.

Financial autonomy
16.13% 2024
2021
2023
2024
Q1: 3.49%
Med: 23.63%
Q3: 43.9%
Average -26 pts over 3 years

In 2024, the financial autonomy of ORLY CUSTOMER ASSISTANCE (16.1%) ranks below the median of the sector. This ratio represents the share of equity in total financing. An improvement would strengthen the competitive position.

Repayment capacity
-0.08 years 2024
2021
2023
2024
Q1: 0.0 years
Med: 0.0 years
Q3: 1.08 years
Excellent

In 2024, the repayment capacity of ORLY CUSTOMER ASSISTANCE (-0.08) ranks in the bottom 25% of the sector, which is positive. This ratio indicates the number of years needed to repay debt with cash flow. A short capacity reflects controlled debt and good cash generation.

Liquidity ratios

The liquidity ratio (= Current assets / Current liabilities) stands at 117.58. Concretely, the company has €2 of liquid assets for every €1 of short-term debt: no cash risk within 12 months.

Liquidity ratio (2024) ?
Liquidity ratio
Definition
Ability to meet short-term debts with current assets.
Formula
Current assets / Current liabilities
Interpretation
> 1.5 : Very good
1-1.5 : Fair
< 1 : Liquidity risk

117.576

Interest coverage (2024) ?
Interest coverage
Definition
Ability to cover interest charges with operating income.
Formula
EBIT / Interest expenses
Interpretation
> 3 : Comfortable
1.5-3 : Acceptable
< 1.5 : Risk

0.0

Liquidity indicators evolution
ORLY CUSTOMER ASSISTANCE

Sector positioning

Liquidity ratio
117.58 2024
2021
2023
2024
Q1: 103.71
Med: 133.95
Q3: 202.29
Average -23 pts over 3 years

In 2024, the liquidity ratio of ORLY CUSTOMER ASSISTANCE (117.58) ranks below the median of the sector. This ratio measures the ability to cover short-term debt with current assets. An improvement would strengthen the competitive position.

Interest coverage
0.0x 2024
2021
2023
2024
Q1: 0.0x
Med: 0.09x
Q3: 6.25x
Average -16 pts over 3 years

In 2024, the interest coverage of ORLY CUSTOMER ASSISTANCE (0.0x) ranks below the median of the sector. This ratio indicates how many times operating income covers interest expenses. An improvement would strengthen the competitive position.

Working capital requirement (WCR) and payment terms

Working capital requirement (WCR) measures the cash timing gap between customer collections and supplier/inventory payments. Average customer payment term: 30 days (formula: Customer receivables / Revenue incl. VAT x 360). Supplier term: 57 days. Favorable situation: supplier credit is longer than customer credit by 27 days. Overall, WCR represents 34 days of revenue, i.e. 2.0 M€ to permanently finance. Notable WCR improvement over the period (-21%), freeing up cash.

Operating WCR (2024) ?
Operating WCR
Definition
Financing requirement generated by the operating cycle (inventory + receivables - trade payables).
Formula
Inventory + Customer receivables - Trade payables
Interpretation
Negative = cash released
Positive = financing needed

2 018 645 €

Customer credit (2024) ?
Customer credit (days)
Definition
Average payment term granted to customers.
Formula
(Customer receivables / Revenue incl. VAT) x 360
Interpretation
< 45j : Good
45-60j : Average
> 60j : Long

30 j

Supplier credit (2024) ?
Supplier credit (days)
Definition
Average payment term obtained from suppliers.
Formula
(Trade payables / Purchases incl. VAT) x 360
Interpretation
The longer the term, the better for cash flow

57 j

Inventory turnover (2024) ?
Inventory turnover (days)
Definition
Average storage duration for goods or materials.
Formula
(Inventory / Cost of goods) x 360
Interpretation
The lower the ratio, the faster the turnover

0 j

WCR in days of revenue (2024) ?
WCR in days of revenue
Definition
Expresses working capital requirement in days of revenue.
Formula
(Operating WCR / Revenue) x 360
Interpretation
The fewer days, the better the working capital management

34 j

WCR and payment terms evolution
ORLY CUSTOMER ASSISTANCE

Positioning of ORLY CUSTOMER ASSISTANCE in its sector

Comparison with sector Services auxiliaires des transports aériens

Valuation estimate

Based on 205 transactions of similar company sales (all years), the value of ORLY CUSTOMER ASSISTANCE is estimated at 3 211 352 € (range 2 060 619€ - 10 008 968€). The price/revenue ratio is 0.15x (conservative valuation). This multiples method compares the actual sale price of similar companies to their financial indicators (Revenue, EBITDA, Net Income). It provides a market-based indicative estimate.

Estimated enterprise value 2024
205 transactions
2060k€ 3211k€ 10008k€
3 211 352 € Range: 2 060 619€ - 10 008 968€
NAF 4 all-time Aggregated at NAF sub-class level

Valuation method used

Revenue Multiple
21 447 572 € × 0.15x = 3 211 353 €
Range: 2 060 620€ - 10 008 969€

Only this financial indicator is available for this company.

How is this estimate calculated?

This estimate is based on the analysis of 205 actual transactions of similar company sales (same NAF code) registered with BODACC between 2016 and 2025.

  • EBITDA Multiple: Preferred method for profitable SMEs. EBITDA reflects the ability to generate cash.
  • Revenue Multiple: Used for growing companies or those with low profitability. Reflects commercial potential.
  • Net Income Multiple: Relevant for mature companies with stable results.

This estimate is provided for information purposes only. A precise valuation requires in-depth analysis (assets, liabilities, prospects, market...).

Similar companies (Services auxiliaires des transports aériens)

Compare ORLY CUSTOMER ASSISTANCE with other companies in the same sector:

Voir toutes les statistiques du secteur Services auxiliaires des transports aériens

Frequently asked questions about ORLY CUSTOMER ASSISTANCE

What is the revenue of ORLY CUSTOMER ASSISTANCE ?

The revenue of ORLY CUSTOMER ASSISTANCE in 2024 is 21.4 M€.

Is ORLY CUSTOMER ASSISTANCE profitable?

ORLY CUSTOMER ASSISTANCE recorded a net loss in 2024.

Where is the headquarters of ORLY CUSTOMER ASSISTANCE ?

The headquarters of ORLY CUSTOMER ASSISTANCE is located in TREMBLAY-EN-FRANCE (93290), in the department Seine-Saint-Denis.

Where to find the tax return of ORLY CUSTOMER ASSISTANCE ?

The tax return of ORLY CUSTOMER ASSISTANCE is available on this page. Click on a year in the 'Data by year' section to view the account details (assets, liabilities, income statement). Data comes from INPI (National Institute of Industrial Property).

In which sector does ORLY CUSTOMER ASSISTANCE operate?

ORLY CUSTOMER ASSISTANCE operates in the sector Services auxiliaires des transports aériens (NAF code 52.23Z). See the 'Sector positioning' section above to compare the company with its competitors.