ORLY CUSTOMER ASSISTANCE : revenue, balance sheet and financial ratios

ORLY CUSTOMER ASSISTANCE is a French company founded 16 years ago, specialized in the sector Services auxiliaires des transports aériens. Based in TREMBLAY-EN-FRANCE (93290), this company of category GE shows in 2024 a revenue of 21.4 M€. Find below the complete financial statements, solvency ratios, working capital requirements and sector comparison.

Data updated on 2026-05-09

Sources : INPI & INSEE SIRENE - Processing : Ministry of Economy

Historique financier - ORLY CUSTOMER ASSISTANCE (SIREN 515212801)
Kennzahl 2024 2023 2021 2020 2019 2018 2016
Umsatz 21 447 572 € 22 021 001 € 11 502 426 € 7 947 782 € 19 395 797 € 19 576 938 € 15 889 948 €
Nettoergebnis -233 839 € 470 228 € -143 999 € -1 109 420 € 413 256 € 989 625 € 96 915 €
EBITDA -388 838 € 512 986 € -279 659 € -1 394 192 € 825 795 € 1 090 804 € -250 590 €
Nettomarge -1.1% 2.1% -1.3% -14.0% 2.1% 5.1% 0.6%

Umsatz und Gewinn- und Verlustrechnung

In 2024, ORLY CUSTOMER ASSISTANCE achieves revenue of 21.4 M€. Revenue is growing positively over 7 years (CAGR: +3.8%). Slight decline of -3% vs 2023. After deducting consumption (0 €), gross margin stands at 21.4 M€, i.e. a rate of 100%. This ratio measures the ability to generate value from commercial activity. EBITDA (= Gross margin - Personnel expenses - Taxes) reaches -389 k€, representing -1.8% of revenue. Warning negative scissor effect: despite revenue change (-3%), EBITDA varies by -176%, reducing margin by 4.1 pts. This reflects costs rising faster than revenue. Negative EBITDA means operations do not cover current expenses: concerning situation. Net income is negative at -234 k€ (-1.1% of revenue), which will impact equity.

Umsatz (2024) ?
Umsatz
Definition
Gesamtbetrag der Verkäufe von Waren und Dienstleistungen des Unternehmens.
Formel
Warenverkäufe + Verkaufte Produktion

21 447 572 €

Bruttomarge (2024) ?
Bruttomarge
Definition
Differenz zwischen Umsatz und Wareneinsatz.
Formel
Umsatz - Wareneinsatz

21 447 572 €

EBITDA (2024) ?
EBITDA (Betriebsergebnis vor Abschreibungen)
Definition
Ressource générée par l'activité courante, avant amortissements et charges financières.
Formel
Wertschöpfung - Personalkosten - Steuern
Interpretation
Positiv = rentable Tätigkeit

-388 838 €

EBIT (2024) ?
EBIT (Betriebsergebnis)
Definition
Betriebsergebnis, einschließlich Abschreibungen und Rückstellungen.
Formel
EBITDA - Abschreibungen und Rückstellungen + Auflösungen

-325 414 €

Nettoergebnis (2024) ?
Nettoergebnis
Definition
Bénéfice ou perte après toutes les charges, y compris impôts et éléments exceptionnels.
Formel
Ordentliches Ergebnis + Außerordentliches Ergebnis - Ertragsteuern

-233 839 €

EBITDA-Marge (2024) ?
EBITDA-Marge
Definition
Misst die operative Rentabilität des Unternehmens.
Formel
(EBE / CA) x 100
Interpretation
> 10% : Gute Rentabilität
5-10% : Durchschnitt
< 5% : Faible

-1.8%

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Solvenz- und Verschuldungskennzahlen

The debt ratio (= Financial debt / Equity x 100) stands at 3%. This very low level reflects a solid financial structure, offering significant room for future investments or acquisitions. Financial autonomy (= Equity / Total assets x 100) reaches 16%. Low autonomy: the company heavily depends on external financing (banks, suppliers).

Verschuldungsgrad (2024) ?
Verschuldungsgrad
Definition
Misst das Verhältnis von Schulden zu Eigenkapital.
Formel
(Finanzschulden / Eigenkapital) x 100
Interpretation
< 50% : Faible
50-100% : Moderat
> 100% : Hoch

3.154%

Finanzielle Autonomie (2024) ?
Finanzielle Autonomie
Definition
Anteil des Eigenkapitals an der Gesamtfinanzierung.
Formel
(Eigenkapital / Bilanzsumme) x 100
Interpretation
> 30% : Gute Autonomie
20-30% : Durchschnitt
< 20% : Faible

16.133%

Cashflow / Umsatz (2024) ?
Cashflow / Umsatz
Definition
Capacité d'autofinancement rapportée au chiffre d'affaires.
Formel
(CAF / CA) x 100
Interpretation
Je höher das Verhältnis, desto mehr Liquidität generiert das Unternehmen

-1.377%

Rückzahlungsfähigkeit (2024) ?
Rückzahlungsfähigkeit
Definition
Anzahl der Jahre zur Schuldenrückzahlung mit dem Cashflow.
Formel
Dettes financières / CAF
Interpretation
< 3 Jahre : Ausgezeichnet
3-5 Jahre : Angemessen
> 5 Jahre : Attention

-0.082

Anlagenaltersquote (2024) ?
Anlagenaltersquote
Definition
Misst den Abnutzungsgrad des Sachanlagevermögens.
Formel
Kumulierte Abschreibungen / Bruttoanlagevermögen x 100
Interpretation
< 50% : Neue Anlagen
50-70% : Normale Abnutzung
> 70% : Alternde Anlagen

16.1%

Entwicklung der Solvenzkennzahlen
ORLY CUSTOMER ASSISTANCE

Positionnement sectoriel

Debt ratio
3.15 2024
2021
2023
2024
Q1: 0.0
Méd: 1.0
Q3: 50.08
Average

In 2024, the debt ratio of ORLY CUSTOMER ASSISTANCE (3.15) ranks above the median of the sector. This ratio measures the weight of debt relative to equity. A reduction effort could improve financial strength.

Financial autonomy
16.13% 2024
2021
2023
2024
Q1: 3.49%
Méd: 23.63%
Q3: 43.9%
Average -26 pts über 3 Jahre

In 2024, the financial autonomy of ORLY CUSTOMER ASSISTANCE (16.1%) ranks below the median of the sector. This ratio represents the share of equity in total financing. An improvement would strengthen the competitive position.

Repayment capacity
-0.08 years 2024
2021
2023
2024
Q1: 0.0 years
Méd: 0.0 years
Q3: 1.08 years
Excellent

In 2024, the repayment capacity of ORLY CUSTOMER ASSISTANCE (-0.08) ranks in the bottom 25% of the sector, which is positive. This ratio indicates the number of years needed to repay debt with cash flow. A short capacity reflects controlled debt and good cash generation.

Liquiditätskennzahlen

The liquidity ratio (= Current assets / Current liabilities) stands at 117.58. Concretely, the company has €2 of liquid assets for every €1 of short-term debt: no cash risk within 12 months.

Liquiditätsquote (2024) ?
Liquiditätsquote
Definition
Fähigkeit, kurzfristige Schulden mit dem Umlaufvermögen zu decken.
Formel
Umlaufvermögen / Kurzfristige Verbindlichkeiten
Interpretation
> 1.5 : Sehr gut
1-1.5 : Angemessen
< 1 : Risque de liquidité

117.576

Zinsdeckung (2024) ?
Zinsdeckung
Definition
Fähigkeit, Zinsaufwendungen mit dem Betriebsergebnis zu decken.
Formel
EBIT / Zinsaufwendungen
Interpretation
> 3 : Komfortabel
1.5-3 : Acceptable
< 1.5 : Risiko

0.0

Entwicklung der Liquiditätskennzahlen
ORLY CUSTOMER ASSISTANCE

Positionnement sectoriel

Liquidity ratio
117.58 2024
2021
2023
2024
Q1: 103.71
Méd: 133.95
Q3: 202.29
Average -23 pts über 3 Jahre

In 2024, the liquidity ratio of ORLY CUSTOMER ASSISTANCE (117.58) ranks below the median of the sector. This ratio measures the ability to cover short-term debt with current assets. An improvement would strengthen the competitive position.

Interest coverage
0.0x 2024
2021
2023
2024
Q1: 0.0x
Méd: 0.09x
Q3: 6.25x
Average -16 pts über 3 Jahre

In 2024, the interest coverage of ORLY CUSTOMER ASSISTANCE (0.0x) ranks below the median of the sector. This ratio indicates how many times operating income covers interest expenses. An improvement would strengthen the competitive position.

Umlaufvermögensbedarf und Zahlungsfristen

Working capital requirement (WCR) measures the cash timing gap between customer collections and supplier/inventory payments. Average customer payment term: 30 days (formula: Customer receivables / Revenue incl. VAT x 360). Supplier term: 57 days. Favorable situation: supplier credit is longer than customer credit by 27 days. Overall, WCR represents 34 days of revenue, i.e. 2.0 M€ to permanently finance. Notable WCR improvement over the period (-21%), freeing up cash.

Operatives Working Capital (2024) ?
Operatives Working Capital
Definition
Besoin de financement généré par le cycle d'exploitation (stocks + créances - dettes fournisseurs).
Formel
Stocks + Créances clients - Dettes fournisseurs
Interpretation
Negativ = freigesetzte Liquidität
Positiv = Finanzierungsbedarf

2 018 645 €

Kundenforderungen (2024) ?
Kundenforderungen (Tage)
Definition
Durchschnittliche Zahlungsfrist für Kunden.
Formel
(Kundenforderungen / Umsatz inkl. MwSt.) x 360
Interpretation
< 45j : Gut
45-60j : Durchschnitt
> 60j : Lang

30 j

Lieferantenverbindlichkeiten (2024) ?
Lieferantenverbindlichkeiten (Tage)
Definition
Durchschnittliche Zahlungsfrist von Lieferanten.
Formel
(Lieferantenverbindlichkeiten / Einkäufe inkl. MwSt.) x 360
Interpretation
Je länger die Frist, desto besser für die Liquidität

57 j

Lagerumschlag (2024) ?
Lagerumschlag (Tage)
Definition
Durchschnittliche Lagerdauer für Waren oder Materialien.
Formel
(Vorräte / Einkaufskosten) x 360
Interpretation
Je niedriger das Verhältnis, desto schneller der Umschlag

0 j

Working Capital in Umsatztagen (2024) ?
Working Capital in Umsatztagen
Definition
Drückt den Betriebskapitalbedarf in Umsatztagen aus.
Formel
(BFR exploitation / CA) x 360
Interpretation
Je weniger Tage, desto besser das Working Capital Management

34 j

Entwicklung des Working Capital und der Zahlungsfristen
ORLY CUSTOMER ASSISTANCE

Positionnement de ORLY CUSTOMER ASSISTANCE dans son secteur

Vergleich mit der Branche Services auxiliaires des transports aériens

Bewertungsschätzung

Based on 205 transactions of similar company sales (all years), the value of ORLY CUSTOMER ASSISTANCE is estimated at 3 211 352 € (range 2 060 619€ - 10 008 968€). The price/revenue ratio is 0.15x (conservative valuation). This multiples method compares the actual sale price of similar companies to their financial indicators (Revenue, EBITDA, Net Income). It provides a market-based indicative estimate.

Estimated enterprise value 2024
205 transactions
2060k€ 3211k€ 10008k€
3 211 352 € Range: 2 060 619€ - 10 008 968€
NAF 4 all-time Aggregated at NAF sub-class level

Valuation method used

Revenue Multiple
21 447 572 € × 0.15x = 3 211 353 €
Range: 2 060 620€ - 10 008 969€

Only this financial indicator is available for this company.

How is this estimate calculated?

This estimate is based on the analysis of 205 actual transactions of similar company sales (same NAF code) registered with BODACC between 2016 and 2025.

  • EBITDA Multiple: Preferred method for profitable SMEs. EBITDA reflects the ability to generate cash.
  • Revenue Multiple: Used for growing companies or those with low profitability. Reflects commercial potential.
  • Net Income Multiple: Relevant for mature companies with stable results.

This estimate is provided for information purposes only. A precise valuation requires in-depth analysis (assets, liabilities, prospects, market...).

Similar companies (Services auxiliaires des transports aériens)

Compare ORLY CUSTOMER ASSISTANCE with other companies in the same sector:

Voir toutes les statistiques du secteur Services auxiliaires des transports aériens

Frequently asked questions about ORLY CUSTOMER ASSISTANCE

What is the revenue of ORLY CUSTOMER ASSISTANCE ?

The revenue of ORLY CUSTOMER ASSISTANCE in 2024 is 21.4 M€.

Is ORLY CUSTOMER ASSISTANCE profitable?

ORLY CUSTOMER ASSISTANCE recorded a net loss in 2024.

Where is the headquarters of ORLY CUSTOMER ASSISTANCE ?

The headquarters of ORLY CUSTOMER ASSISTANCE is located in TREMBLAY-EN-FRANCE (93290), in the department Seine-Saint-Denis.

Where to find the tax return of ORLY CUSTOMER ASSISTANCE ?

The tax return of ORLY CUSTOMER ASSISTANCE is available on this page. Click on a year in the 'Data by year' section to view the account details (assets, liabilities, income statement). Data comes from INPI (National Institute of Industrial Property).

In which sector does ORLY CUSTOMER ASSISTANCE operate?

ORLY CUSTOMER ASSISTANCE operates in the sector Services auxiliaires des transports aériens (NAF code 52.23Z). See the 'Sector positioning' section above to compare the company with its competitors.