RSA echoice: 0844 854 8866

Contact RSA echoice on their UK general enquiries phone number 0844 854 8866 to get a quote for their car insurance, to renew or cancel your existing policy, to upgrade your cover by adding optional protection such as breakdown assistance and to make a claim in the event of an accident.

Contact Details

As stated, RSA echoice is primarily marketed and operated as an online insurer aimed at customers with little desire to navigate insurance processes over the phone. However they do offer a few means of contact:

For general claims reportage enquiries, you can contact 0844 854 8866. This general helpline operate 24/7 for all emergency purposes including breakdowns and accidents. For general queries including information on quotes or renewals however, the line is open Monday to Friday between 9am to 5pm, on Saturdays between 8am to 4pm, and is closed on Sundays.

The number above also handles complaints and customer service concerns you might have. However if you’d prefer to put your issues in writing, or want to offer general feedback, you can write to:
RSA, Customer Relations Team, P O Box 2075, Livingston, EH54 0EP

If you have general questions or other issues, you can e-mail RSA echoice at rsaechoice@echoice.com
Alternatively customer complaints are also processed at: crt.halifax@uk.rsagroup.com

Company and Services

With its sizable online presence, RSA echoice have in a mere few years forged an expansive customer base within the UK. Fashioned from a strong commitment to straightforwardness and choice for the customer, the echoice range of policies have struck a chord with customers wishing to receive great prices on their various insurance policies. The echoice is an offshoot of the Royal and Sun Alliance, who also owns more th>n Insurance, which has been provisioning financial and insurance related services to Britons for over 300 years.

Combining new technology with age-old experience has made echoice one of the most potent and novel competitors in its field. Its mission has been to have insurance be more of an online-only process. Achieving this while combining in most of the benefits modern competitors include in their cover packages has made the company a hit among a large swathe of the UK insurance market.

Much of RSA echoice’s model is based on simplicity. Upon giving the company a few written details about your driving history and vehicle, they’ll work out an offer on a policy. Extra cover involving travel abroad, car key or possessions insurance, or breakdown cover are all advertised throughout the quotation process as optional additions. Information is displayed clearly, reducing the need for customers to consult the small print if in doubt or anxiety about any aspect of the policy offered.

The company is unique in being mostly based online. This means that most of its telephone services are combined into a single phone line. Although this simplifies booking policies via the phone, the firm is quick to note that rather than spend time on the line working out the specifics of policies, the company has a web interface expressly designed to sort everything. This novel approach has made staffing overheads lower for the firm, with much of the savings passed along to the customer.

You’d be forgiven for thinking that service quality might be compromised by this approach. Fortunately the company has adopted industry standards such as a 24/7 phone line for breakdown and accident assistance, plus discounts from both MOT and general garage maintenance procedures. For any informational enquiries, the company has two different e-mail inboxes that aim to satisfy any requests for information sent via this route.

Phone RSA echoice Car Insurance by calling their dedicated contact number 0844 854 8866 to get your car insured, for general enquiries about the benefits of getting your vehicle covered with them and for renewals, claims & cancellations.