Phone the UK freephone number 0800 30 20 11 to contact Nationwide for general enquiries about their range of banking services, which include current accounts, credit cards, savings & ISA accounts and to apply for a loan or mortgage.
Nationwide UK has the following number to call for General Enquiries as an existing customer: +44 800 30 20 11.
However, Nationwide suggest that these enquiries should pertain to all accounts except mortgages and insurance products. There are separate numbers to contact the representatives for borrowing and insurance but General Enquiries should be able to direct your call accordingly. The number for existing customer General Enquiries is therefore best suited for those wishing to discuss account details, banking policy or any changes to services and rates.
HSBC separates it’s customer care teams according to the type of issue at hand. There are even separate numbers for smaller services such as replacing lost debit and credit cards. However, although Nationwide encourages a caller to use each particular number for a particular service, this is to prevent a single line from becoming too busy.
If a caller would like to contact a particular department, regardless of their financial concerns, there is no harm in asking to be directed via the General Enquires.
I particularly advise this number as the line is open 24 hours a day, 7 days a week. Furthermore as it is a 0800 number, calls are completely free from a landline. Calls from mobiles may not be as cheap and some tariffs may be as expensive as up to 20p per minute.
Nationwide is a UK based Building Society (rather than Bank) with its headquarters in Swindon and an office in Threadneedle Street, London. In fact, Nationwide is the largest building society on the world, and is made up over a hundred mergers, most notably the merger between Nationwide and the Anglia Building Society in 1987, and between Nationwide and Portman in 2007. What’s more is that in 2013, Nationwide had assets of around £193.3 billion, compared to the £325 billion for the entire building society sector, making it larger than the remaining other building societies combined.
With such a monopoly, Nationwide has the resources to answer any enquiries and I recommend customers to call General Enquires helpline over searching for a particular, niche service.
Phone Nationwide on their UK customer service contact number 0800 30 20 11 for free to make telephone payments from your current & savings accounts, to manage the repayments toward your loan, mortgage and credit card and to report a card as lost or stolen.