Metro Bank: 0345 080 8500

Contact Metro Bank Customer Services by calling their local-rate telephone number 0345 080 8500 to open a new current or savings account, to borrow money through a credit card, personal loan or mortgage, plus you can make general enquiries about their range of business financial services.


To contact Metro Bank, use the number for their UK Contact Centre on 0345 08 08 500. Callers should expect to be put straight through to a Customer Service Representative, whom is fully equipped to handle any enquiries you may have. However, there is in fact the option to use Metro’s other phone services, including the Automated Telephone Banking Service. If given the choice, I would always opt for speaking to a representative and to have a human voice to answer your queries. Automated Services can be frustrating and slow at the best of times, and the phone service at Metro’s Contact Centre certainly outshines the other means of contacting the Bank. There are additional extensions that have more specialised departments relating to the bank, such as teams for reporting fraudulent activity or lost or stolen cards.

Overall, I suggest that callers be prepared to present any concerns or questions they may have to the Contact Centre. If your call needs to be directed then it can be done so easily and with no fuss. However, in my experience, calling the Contact Centre will ensure your enquiry is handled with promptly and accurately and the information you are seeking shall be presented in a friendly and supportive manner. For instance, the Customer Care team at the Contact Centre are able to provide assistance pertaining to the full range of the Bank’s services and the support provided regarding current accounts is just as through as that for mortgage applications, how to secure your savings or even what to do if you’re a new customer.

In my experience, Metro Bank provides market some of the most helpful and constructive customer support I have received and I would recommend the Contact Centre to customers without reservation. What’s more is that the Contact Centre line is available 24 hours a day, 7 days a week and so is highly accessible. Furthermore, all calls to 03 numbers only charge the same rate as 01 and 02 numbers and are just as cheap on a mobile as a landline service, though further network charges may apply. However 03 calls are normally included in bundles minutes and unlimited fixed call packages.

Metro Bank PLC is a UK based retail bank that offers both personal and business accounts. A new bank, Metro was only founded in 2010 and was the first new high street bank to launch in the United Kingdom in over 150 years. As a new bank, Metro offers both traditional banking services and has the benefit of more modern conveniences. For instance, Metro Bank quotes only a time of 15 minutes to set up a new account. Furthermore, the Bank has the novel policy of welcoming customer’s pets in-branch, whom are met with treats and water. What’s more relevant, and gladly consistent, is the helpful and attentive manner in which pet-owners are also interacted with.

Contact Metro Bank PLC on their general enquiries phone number 0345 080 8500 to make telephone payments from your current & savings accounts, to apply for a loan & mortgage and to check the interest rates that apply to these financial products and their credit cards.