Aviva: 01603 622 200

Contact Aviva customer services by calling their Norwich head office phone number 01603 622 200 directly for general enquiries about their car, home & life insurance policies and their savings & investments products.

Contact Details

Contact 01603 622200 for General enquiries about Aviva’s services, be they for individuals, families, businesses or investors. It’s open from 9am to 5pm, Monday to Friday.

If you’d like to become a new customer of Aviva, you should call one of their quote lines. Car and home insurance quotes can be received on 0800 015 4715. If you’d like breakdown cover, contact 0800 092 9561. Retirement plans and life insurance may be discussed on 0800 068 6800. New travel quotes meanwhile can be found at 0800 051 3606.

These lines are open on Monday to Friday between 8.00am – 8.00pm. On Saturdays between 9.00am – 5.00pm. On Sundays and bank holidays they’re open between 10.00am – 4.00pm.

Want to speak with Aviva’s general customer services about your existing insurance policy? For car insurance, phone 0844 891 1101. For home insurance, call 0844 891 1102. The team are there to answer your calls between 8.00am and 8.00pm Monday to Friday. On Saturdays between 9.00am – 5.00pm, and on Sundays and bank holidays between 10.00am – 4.00pm.

If you need to make a claim from an existing policy you have, you should call Aviva’s relevant customer services line. Car insurance claimants should contact 0844 891 1111. Home insurance claims are handled on 0844 891 1222. For over 50s life insurance, call 0800 015 1142.

For non-emergency travel claims, phone +44 1603 603 716, while emergency claimants should contact +44 1603 208 044. If you are in the UK and have a non-emergency claim, call 0844 891 1444. All claim lines are open 24 hours a day, 7 days a week.

If you would like to make a written enquiry, complaint or offer praise through the post, write to Aviva’s offices at:
Aviva, PO Box 4, Surrey Street, Norwich, NR1 3NG

The company also offers assistance via e-mail. Just write to: helpdesk@aviva.co.uk

Company and Services

As a provider of insurance to more than 31 million people all over the world, Aviva’s breadth of experience in both provisioning and serving the insurance customer stands unequalled. With roots going back to the 18th century, over many decades the firm has built a stellar reputation both within UK and across Europe. Its size has been no barrier to providing an excellent, personalized and customer sensitive service across the board.

Popular particularly for its life insurance, which it offers under the distinct Sun Life brand, Aviva has nevertheless proven a capable contender across all insurance markets. To attract younger, more tech-savvy customers the firm offers online discounts ranging up to 20% off specific policies.

Presented in a modern, accessible and easily understandable way, the policy information Aviva provide tells the customer what they need to know. Mirroring this, the company’s customer service departments are each dedicated to a specific insurance to minimize confusion and give the inquirer the best service they can, as quick as they can.

Keen to diversify its customer base, Aviva have begun to offer free cover for families with small children. Its longstanding Sun Life brand, aimed at the over 50s, makes this growing market a core for the firm. Famed and praised for its pensions cover, the firm commonly employs older actors such as June Whitfield to promote their pensions and life plans. Most of all however the company seeks to attract those with a good history of not claiming – discounts for no claims range highly, sometimes chopping up to 50% off of entire policies.

Having long had a model of monthly payments, Aviva have adapted this means of billing across most of their policies. Life cover can be provisioned for as little as £5, with incentives such as gift certificates and vouchers in place across many policies. Life’s hassles are also taken care of – refund policies are in place for travel insurance, in case chronic air delays or other issues hamper holidaymakers ability to start their breaks abroad.

Long recognized for its yellow livery, a colouration it has used since its days as Norwich Union, Aviva is well-respected across the board for cover of both individuals and businesses. Knowledgeable and up-to-date with the emerging markets and concerns of customers, it’s no wonder that Aviva’s customer services get top marks in industry awards for their competency in helping Britons get insured fairly and straightforward.

Phone Aviva customer services on their Norwich-registered contact number 01603 622 200 for general enquiries or to ask about your specific car, home, life and travel insurance policy.