AA Customer Service: 0161 333 0004

To contact the AA about breakdown cover, insurance or anything else, phone their general enquiries helpline on 0161 333 0004. Upon calling this phone number a customer service representative from AA’s UK head office will try to answer your questions and resolve your queries over the phone.

Contact Details

For general enquiries, including website queries or a desire to be routed or directed to a specific department, call 0844 209 0754. Alternatively, phone the AA’s head office in Manchester directly at local-rate on 0161 333 0004. If you’re outside the UK, ring +44 161 333 0004.

If you wish to contact the AA by phone, call 0800 316 1193 or 0121 275 3746 or car insurance claims. These lines are open on Monday to Friday from 8am–8pm, and on Saturdays from 9am to 5pm. They are closed on Sundays.

Have you broken down and need roadside aid? Ring the AA on: 0800 88 77 66 or 0121 275 3746. These lines are open at all times, every day of the week.

To put in a claim for AA’s home insurance, ring 0800 197 6169 or 0191 503 1008. These lines accept new claims from 8am to 8pm Monday to Friday, and on Saturdays from 9am till 5pm.

For life insurance call 0800 107 6646.

If you’d rather make any insurance enquiries via the post, write a letter to:
The Customer Care Unit, AA Insurance Services, PO Box 2AA, Newcastle upon Tyne NE99 2AA

Company and Services

The AA is renowned throughout UK as a long-established and much-used provider of insurance and breakdown cover. Although chiefly dealing in automotive policies and roadside assistance, the modern AA offers many types of insurance, keeping pace with competitors who have also diversified within the competitive insurance business.

Much of the company’s enduring strength rests upon its reputation for provisioning excellent and prompt roadside assistance. Where possible, AA’s technicians will attempt to fix an automobile, recommending a course of action to the driver there and then. At other times, the company’s associated towing service will be used. For the duration of a car being out of action, AA will provide motorists with a temporary car and even try to preserve the driver’s no claims discount.

Given the well-established nature of the firm’s breakdown cover, it is commonly used as an incentive for both new and existing customers. Together with a free period of use for newcomers, the AA also offers discounts for a motorist’s MOT test plus gift cards valid in stores. Popular add-ons include ‘at-home’ cover, for when the car will not start when parked at or close to a customer’s residence.

Today the firm offers all manner of car-related products – loans and financing are available for motorists looking for a new vehicle, with the AA itself selling actual automobiles too. Vehicular inspections, such as when cars are up for sale and need their condition verifying for the benefit of potential buyers, is just one of the associated services offered by the AA in the 21st century.

With hundreds of patrols running up and down the UK, the AA’s reputation for vigilance and good practice when it comes to cars is second to none. Capitalizing on its stellar performance on the road, the company offers those who inquire the chance to take out insurance policies for homes, personal belongings, holidays, pets and life insurance among others. Many of these policies are flexible, presenting a modern and dynamic approach to insurance selling in a jargon-free fashion.

The AA offers straightforward, informative information on its website, which may be signed into by existing policy holders. Conditions of insurances are laid out in a straightforward, frank and plain spoken manner for easy understanding of customers. Small wonder then that the AA traces its existence way back to the dawn of UK car driving in 1905.

Call AA customer services on their general enquiries contact number 0161 333 0004 – if calling from abroad dial +44 161 333 0004 to contact the AA’s UK head office in Manchester.