1st Central Insurance: 0333 043 2077

To contact the 1st Central Insurance customer relations (customer service) team with complaints or enquiries about your insurance policy or experience so far, phone them on their local-rate 03 number 0333 043 2077.

Contact Details

To purchase a new policy with 1st Central, simply phone 0800 988 7702. Renewal requests should contact 0800 840 9616. If you desire to modify your existing claim, such as through appending add-ons, phone 0843 208 4000. All of these lines are open for calls Monday-Friday between 8am and 8pm, on Saturdays 9am – 5pm and on Sundays 10am – 2pm.

To claim on your 1st Central car insurance, ring 0800 840 2103. If you specifically have windscreen damage, call 0800 840 2104. These lines operate 24/7. You can also e-mail newclaims@1stcentral.co.uk

If you want to otherwise discuss an ongoing claim, call 0333 043 2077. This line operates between 9am and 5pm Monday to Friday.

If you’ve a concern, query, feedback or complaint you’d prefer to put in writing, send your letter to:
First Central Insurance Management, Gemini House, Mill Green Business Estate, Mill Green Road, Haywards Heath, West Sussex, RH16 1XQ

Complaints, praise and questions may also be directed via e-mail to this address: customer.relations@1stcentral.co.uk

Company and Services

Launching in 2008, 1st Central is a specialist provider of motor insurance in the UK. Aiming to satisfy customers through a strategy aimed purely at car insurance and the needs of the British driver, the firm has in a few short years won itself a great reputation. Over one million policies have been granted since the company emerged, and it has already gained its coveted 5 star defaqto rating.

The company operates an ultramodern and thoroughly efficient quotation system. Drivers merely have to type in their vehicle registration plate on the website to obtain a quick, convenient quote. Price competency is a big priority for the firm too – aiming to capture younger drivers who often feel shunned by other providers, 1st Central is keen to give new drivers a chance. In the event of a claim, the policy holder is assigned a personal advisor who guides the claimant through the process in a clear, straightforward manner.

The firm’s rapid rise to prominence is largely thanks to its personalized approach to car insurance. Options for cover are clearly stated, with each individual walked through the various add-ons and perks they can choose or not choose depending on their situation. The company’s UK-based call centres are staffed with excellent communicators, who describe and focus on characteristics of policies for the benefit and understanding of customers. Should injury happen to occur to the unfortunate claimant, the company also provisions personal injury cover that ranges up to £25,000.

With such a modern, forward thinking and professional service it’s no wonder that 91% of all 1st Central customers rate them highly. Courtesy cars are always freely provided in the event of an accident, and driver’s no claims bonuses are preserved should an uninsured driver be the one to cause an accident. Keen to help modern drivers, in-car entertainment systems such as backseat TV and games systems are included in cover too. Mindful of customer budgets, the company is sure to refund any excess claim amounts that crop up.

Call 1st Central customer relations service on 0333 043 2077 to discuss your insurance policy over the phone. Calling this number is no more expensive than calling any local rate phone number (ie, any number beginning 01, 02 or 03) and is free if you have spare inclusive free minutes.